How to Notify Your Agents About Incoming Calls From Your Customers
In recent years, more and more companies and organizations have started to use cloud-based voice and video contact centers to answer calls from their customers. This service is known as cloud-based communication or Unified Communications as a Service (UCaaS). The goal of UCaaS is to increase the productivity of agents by having a centralized service where they can log in and perform their duties without the need to remember long and complicated usernames and passwords. However, when you have to work in a UCaaS environment, the most important thing is how to notify agents about an incoming call from their customers. In this article, we will explain how to create a Windows Notification and pop-up in order to be notified of incoming calls to your Primas CX server.
After downloading the extension, you need to create an account and install it in the browser. You will be required to enter your Primas CX server URL. The extension will automatically detect the incoming call and notify you in your browser. The pop-up will appear in a new window, in an active tab, or in a dialog box.
This extension is part of the Primas Web Notifier BETA, which we have been developing for over two years. It will help you to notify your agents about incoming calls from your customers, so they can answer them immediately. This feature is very important, especially when your agents are away from their desktops.
